It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact Wearside Autoparc at The Parade, Sunderland, Tyne and Wear, SR2 8NT. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS).  Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk